If you have an existing booking made with Icelandair, you have the option to cancel your booking and receive a Travel Credit Voucher, valid for 3 years. All rights reserved. Icelandair has fired all of its flight attendants after failing to reach an agreement with the Cabin Crew Association of Iceland (FFI) over a new collective bargaining agreement and will instead replace them with pilots, not all of whom are currently required for flying duties due to the Corona crisis. Please cancel or modify your itinerary in My Trips ahead of your departure date if your travel plans have changed. As per the MoCA order , refund is sought by the passenger against the booking being cancelled, the Airline shall refund the full amount collected without levy of cancellation charge Icelandair’s flight schedule has been updated based on the assumption that the Boeing 737 MAX aircraft will be suspended until 16 June 2019. The Coronavirus is wreaking havoc on the airline industry worldwide. ©1999-2020 Icelandair. are valid as payment for taxes and other fees. This policy applies until further notice. - Icelandair - Reykjavik Airport - 101 Reykjavik. It is valid for trips departing before 31 March 2021 which do not exceed 31 days. The table below details the conditions under which passengers are entitled to Icelandair compensation. can only be used for services as per description on the voucher. The third party sent me an email today that IcelandAir is offering vouchers for my flights, and I have one week to accept. Please allow extra time for your refund request to be completed. As a booking agent for the airlines, your money is sent to the airline after you book. However, everyone here seems confident many of these airlines will go under making the voucher useless. Valid for all Icelandair tickets (ticket number starts with 108). We have temporarily moved our refund form to another page. However, given the unprecedented situation and the high number of requests we have received, considerable delays in the processing time of refunds can be expected. A few days ago we posted about Coronavirus cancellation waivers on United States airlines, and just yesterday we posted about the Coronavirus and the effect on hotel bookings and reservations. My Iberia flight still landed at SFO on Sunday March 22nd from Barcelona according to SFO website, no cancellation on all my (supposed) flights on intra Spain either. We aim to process all refunds in a timely manner. Flight only refunds. All Icelandair Travel Credit Vouchers that are issued due to COVID-19: The Icelandair Travel Credit Voucher is a form of refund for services not rendered. This applies to new and old bookings alike. Icelandair is advising people to wait until they announce the flight has been cancelled. When you request a refund we then need to await the return of monies from the airline before the funds can be returned to you. are non-refundable, non-returnable and have no monetary value. You may cancel your booking and apply for a Travel Credit Voucher: if your ticket was booked before December 31, 2020, for travel to be completed by December 31, 2021. if your ticket was issued by Icelandair. Contact Icelandair Reservations Phone Number 1-802-210-3331 to get best deals, Booking Flights Tickets, Reservations, Cancellation Contact Number. It is known to render world class services to the passengers along with its world-class facilities. The flight cancellations is due to the lockdown imposed to manage the outbreak of corona virus. It said in the caption, “A Boeing 767 from Icelandair has drawn a big heart over Reykjavik in Iceland, on arrival from China with medical supplies”. Currently, more and more customers are reporting to us about problems with a refund of their already paid air tickets for flights that are no longer taking place and have been cancelled due to the Corona Pandemic. Qatar Airways is wavering the rebooking fee for flights before September 30, 2020, if you rebook at least 3 days before departure. DGCA has issued direction to Airlines to refund full amount of Air ticket against cancellation of flights during the lockdown period up to 3.5.2020. Valid for all Icelandair classes of service. If you booked a package through Icelandair Holidays, please contact us through. U.S. Citizen, have flights to Berlin on May 24th via IcelandAir, bought on Gotogate.com(third party website). I tried to have a flight refunded and they never responded (unsurprisingly - they are now understaffed and very busy). Claim Icelandair Cancelled Flight Compensation. Cancel booking and apply for a Travel Credit Voucher. First, I tried to cancel my flight on American's website but, like its competitors, the airline does not make it known to those who click cancel that they might be eligible for a refund. Through travel we connect people and places, and connections are more important now than ever. But if it has happened to you, you may may be able to get your money back and claim up to $700 (€600) per person in either Icelandair delay compensation or Icelandair cancellation compensation. If the airline cancels a flight, passengers booked on it are entitled to a refund. Coronavirus Cancellation Policies for Airlines across the Globe. We'll calculate how much you're eligible for under Europe's EC 261 regulation, and we make claiming it simple. In case you are unable to travel and need to cancel your ticket, use this form to request a refund for your ticket, as late as 7 days prior to departure. Cancel a booking. *Finnair Corona Cover is included in all tickets purchased directly from Finnair for international travel originating from Finland. While some airlines are genuinely cancelling flights in order to protect their passengers, others are protecting their pockets. According to EC261, you can claim flight cancellation compensation if you were informed of the disruption less than two weeks before your flight’s departure. Flight ticket refund according to the Cancellation of your flight due to the corona virus. For bookings made through third-parties, travel agents, and for package enquiries: are non-negotiable and cannot be extended. are valid for booking 3 years from the date of issue, and for travel 1 year from booking. By accepting a Travel Credit Voucher as a form of refund you agree that the Travel Credit Voucher is a valid form of reimbursement and that the related card transaction will no longer be open for disputes. So airline cancelling flights didn’t happen soon enough for my trip, although the the whole Spain was in lockdown the minute I scheduled to arrive. Except where prohibited by law, Icelandair reserves the right to refuse, void, cancel or hold for review any Travel Credit Voucher issued where a dispute has been filed or in connection with a violation of these terms and conditions. Flight schedules have been changing frequently due to evolving travel restrictions, so your future flight may be canceled anyway. 1- No cancellation fee is charged even if passengers fail to complete the journey. You can see these conditions under Classes of … If you cancel your flight, the value of the ticket(s) will become an eCredit to use toward a future Delta flight. 2- The passenger does not require to purchase the Icelandair Cancellation Protection plan additionally if the infant age is less than 2 years. Federal law on airline refunds is clear. If you cancel the flight yourself, you may get stuck with a voucher. ©1999-2020 Icelandair. 3- To cover the entire journey at a very affordable price, passengers just need to 27 USD to secure their refund value. are valid for the amount previously spent on the fare, fuel surcharge and airport taxes, including extra services purchased. To request a refund, please fill out a request form on this page and help us to react faster. Swedish flight tracker app Flight Radar posted the news on its Twitter feed on April 20. How can I cancel. We know you have questions, so we’ve prepared a list of answers to help you plan. As chaos and panic increases, airlines wishing to cancel flights for economic reasons have a ready-made excuse: Coronavirus. The conditions listed above must all be met in order to be eligible to receive a Travel Credit Voucher. It is also possible to cancel your flight for free, getting a voucher for the entire price of the … may not be sold, transferred or redeemed for cash. For bookings made through third-parties, travel agents, and for package enquiries: We've created a guide to our Travel Credit Voucher to answer the most common questions. Icelandair Flight Change and Cancellation Policy. If there is a difference in price, the fare difference will apply. All rights reserved. Pingdom Check COVID-19 travel information Flight schedule Entry requirements for all destinations Travel Credit Voucher applies to all unflown flights for all passengers in the booking. The airline blamed the grounding of the 737 Max as well as transatlantic oversupply. are void if used for commercial or promotional purposes, purchased, sold, advertised for sale or bartered. That is why we have created a credit shell for all new and existing bookings which have been cancelled, which can be used for their future travel, valid for 1 year from the date of issuance for the same passenger(s). In case you are unable to travel and need to cancel your ticket, you can request a refund for your ticket. Your booking will then be cancelled according to the fare conditions of the tickets. Posted By Jon Nickel-D'Andrea on Mar 12, 2020 | 2 comments. are valid as payment for all Icelandair flights on our website or via the Icelandair app. Coronavirus: when am I entitled to compensation for my cancelled flight? If you would like to cancel your reservation, you can send us the request online under Support, Contact Us and use the Drop us a line form. Answer 1 of 12: I am no longer able to go on flights in June. Icelandair is a flag carrier airline of Icelandair that is headquartered at Keflavík Airport, Iceland. After receiving the Travel Credit Voucher, your tickets are voided and you will no longer hold a ticket for the remaining part of your travels. That applies even if you bought your ticket through a website like Expedia. Icelandair has announced that it is waiving the change fee for passengers who have a flight booked with the airline in the coming weeks, mbl.is reports. The move of solidarity to pay tribute to … No-one wants to hear that their flight has been delayed, or even worse, canceled. If you booked through a third-party (such as a booking website like Expedia) or travel agent, you must contact them directly. Icelandair is to cancel all flights to and from Cleveland and Halifax in 2019. - Icelandair - Reykjavik Airport - 101 Reykjavik. Customers with existing bookings on any flight until March 31, 2021, who no longer wish to travel, can cancel their flight and retain the value of their booking as a flight credit.